FAQ

MasterArm is a DCS server provider for players and squadrons. We are a small but agile team consisting of senior IT engineers, content specialists and technical support members.

MasterArm is based in Germany and provides DCS server hosting services worldwide.

Our servers are currently hosted in secure data centers in Germany and the USA.

You can place an order directly through our website by selecting your preferred DCS server package and completing checkout.

We accept credit cards, PayPal and Giropay.

• Standard servers: 4–24 hours
• Peak periods: up to 48 hours
• Custom servers may require additional setup time

Contact us via email at [email protected]. Additional support options via Discord are coming soon.

Our support team is available Monday to Sunday from 10:00 to 22:00 (MESZ).

MasterArm DCS servers automatically update within minutes after a new release from DCS. However, depending on the time of the release, the update process may take longer.

Our infrastructure uses NVMe drives and high-performance Intel CPUs optimized for DCS performance.

MasterArm strictly prohibits any form of remote desktop access to its servers to maintain security, confidentiality, and optimal performance.

MasterArm servers operate on high-speed connections to ensure smooth multiplayer gameplay.

All MasterArm DCS servers fully support 3rd Party missions. If you need to customize Lua files for 3rd Party missions, you can open a support ticket or send an email. This service is provided at no cost to you.

Scripts can be added via support request or configured in your server portal.

Mods can be uploaded via the TMT Portal and activated after server restart.

You can easily upload mission files by logging into the TMT Portal using the credentials provided via email after your order is delivered. This portal allows for smooth and efficient uploading of your mission files.

After your order, you will receive access to the Web GUI. Through this interface, you can adjust server settings, restart your server and missions, as well as select new missions for your DCS server.

You can restart your DCS server directly via the provided Web GUI. In case of a crash or if you want to manually close and reopen a session, simply use the Server Management panel in your TMT Portal. There, you can perform a hard restart of both your DCS and SRS servers. You can also enable automatic restarts on a daily or weekly schedule at a specific time.

We offer two options for our DCS server plans:

🔹 Prepaid: Choose from flexible packages of 1, 3, 6, or 12 months. Perfect if you prefer to pay in advance without automatic renewal.
👉 Order a Prepaid DCS Server

🔹 Subscription: Enjoy the convenience of automatic monthly payments with a subscription-based server plan.
👉 Order a Subscription DCS Server

Use the Customize Request Form and our team will contact you to finalize the configuration.

lease fill out the Customize Request Form via this link. Our Sales Team will review your request and contact you to discuss your customizations and finalize your order.

The DCS and TMT account passwords provided by us should not be changed. Modifying these passwords may result in loss of access to critical DCS and TMT features and functionality.

Yes, we offer special partnership deals for squadrons. If you're interested in a partnership, please contact us to discuss potential offers and benefits tailored for your squadron.

Turn on your Master Arm 😉